Payments and Refunds
Spider Canada payments are handled by the provider shown at checkout, not by us. No card number ever reaches this site, which is good for you and the reason we cannot look one up when you ask.
How Spider Canada Payments Are Taken
The methods available to you appear at the payment step and depend on where you are ordering from. Missing one you expected? It is not offered in your region, rather than switched off for you personally.
When a Charge Looks Wrong
Pending means your bank has authorized the amount, not that it has been taken. Left alone it either settles or falls off. Two lines for one order almost always means a retried authorization rather than two orders, and the order confirmation is the thing to check.
Refunds
Refunds travel back down the same route the payment came in on. Start with the returns page: nothing moves until the piece is back with us and has been looked at.
Politica di resoIs my card information stored here?
No. The payment runs through the provider shown at checkout, and card details never reach this site. That is also the reason we cannot look up a payment for you or change one after the fact.
My payment was declined. What now?
Try again once, and if it declines a second time the answer is with your bank rather than with us. A card that works elsewhere can still be refused on an unfamiliar site until you confirm it with them.
Can I pay with two different methods?
One order takes one method. If you need to split the payment, place two orders; when they arrive close together we pack them as one parcel.
Why does the charge show a different amount?
If your card is in another currency, the amount is converted by your bank at their rate on the day. It can differ slightly from the figure you saw at checkout.
How long does a refund take?
Same day the return is checked in, the refund goes back out. What happens next sits with your bank. We get no visibility into that leg and no way to push it.
Can I have store credit instead?
Yes, if you ask when you start the return. Otherwise, the money goes back the way it came.
What if the card I used has been closed?
Tell us before you send anything back, because that changes the route entirely and is much harder to fix after the refund has already been pushed.
Do you refund the original shipping?
That depends on why the piece is coming back. If it arrived damaged or the wrong item was sent, yes. If it simply did not suit, the outbound cost stays with the order.